ISO 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its custom.

ISO 20000 - What is it?

ISO 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers.

ISO 20000 is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL) from The Office of Government Commerce (OGC).

What is ISO 20000 Certification?

ISO 20000 is increasingly seen as the quality standard for IT Service Management and many companies are striving to adopt ISO 20000 not only for their own benefit but also to help qualify and choose suppliers and partner organisations.

Any organisation is able to claim compliance with an industry standard such as ISO 20000 and may put such claims in their documentation and other collateral. However, it is clearly more valuable for such claims to be independently verified as part of a formal certification scheme. ISO 9000 and ISO 27001 are examples where such certification schemes have already been established.

itSMF created and now manage the ISO 20000 IT Service Management Certification Scheme (the scheme) which provides this independent verification against BS 15000. Operation of the scheme is closely monitored by itSMF to ensure consistency of implementation.

Any organisation wishing to be formally certified against the scheme will need to be assessed by an itSMF registered certification body (RCB). Once the requirements of BS 15000 have been satisfied, the organisation will be eligible to use the itSMF ISO 20000 logo as a sign of their achievement and may also request a listing on this web site enabling instant verification by visitors